Refund policy

Return & Refund Policy

Last updated: July 2026

Thank you for shopping with Showerelle.

Customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we are here to help with an easy and transparent return process.

30-Day Return Policy

We proudly offer a 30-day return policy from the date your order is delivered.

You may request a return for most products within 30 days if they are:

Unused and in original condition
Returned with original packaging whenever possible
Accompanied by proof of purchase

Free Returns

We offer free returns on eligible orders.

If your return request is approved, we will provide return instructions. Please do not send any item back without contacting us first.

Refunds

After receiving and inspecting your returned item, we will notify you regarding the approval of your refund.

If approved, your refund will be processed back to your original payment method.

Most financial institutions process refunds within 5–10 business days, although processing times may vary depending on your payment provider.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your order arrives:

Damaged
Defective
Missing parts
Incorrect

please contact us within 7 days of delivery and include:

Your order number
A brief description of the issue
Clear photos of the product and packaging

We will arrange a replacement or full refund at no additional cost.

Order Cancellation

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, it can no longer be canceled but may be returned under our 30-day return policy.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned after use, including:

Personal care items that have been opened
Used bathroom accessories
Customized or personalized products
Gift cards
Clearance items marked as final sale

Exchanges

If you wish to exchange an item, please contact our support team first. The fastest way to receive another item is to return the original product and place a new order.